RETURN POLICY
Easily return your unopened items within 7 days of receipt of your order. We will refund the entire purchase price minus shipping costs.
We are unable to refund your original shipping costs unless we sent the wrong candy. However, we will not charge you a restocking fee for unopened candy!
We are unable to refund once you opened the candy package. All claims of damage must be made with the delivery company.
Wrong Order?
Be careful when selecting your candy so that the correct items are sent. To return candy to us that was not ordered correctly just let us know. We obviously will not be able to pay shipping costs both ways but will not charge you a restocking fee.
Wrong Address?
Be careful when entering your shipping address. We cannot be responsible for shipping costs when you type in a wrong address (i.e. to your own address or to another address). We will try to get the product back if you provided the wrong address but there is a chance that the candy will be lost. We will be unable to provide a refund for this candy. Once again, be careful when typing in addresses.
Canceling Order?
Need to cancel your recent order? Please let us know within 24 hours. Over 24-hour notice (Monday – Thursday) and your order cannot be canceled. If you order on Friday and want to cancel over the weekend, then this will not be a problem!
Our Mistake?
First of all – we apologize. Please contact us at exotickandies805@gmail.com, and we will ship the correct candy to you. We will arrange to have the original candy shipped back to us, at our cost. Note that we cannot refund the cost of the candy that has been opened or damaged. We must hear about our mistake within 3 days of receipt.